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Shirine L. Mafi
| My Home Page | | Business Department
| | MBA
Program |
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811 Troon Trail
Worthington, Ohio
43085
(614) 846-5739
smafi@otterbein.edu
Professional
Experience
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July 2003-Present
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Associate Professor
Otterbein College,
Westerville, Ohio
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July 2001-July 2003
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Director, MBA Program
Associate Professor
Otterbein College,
Westerville, Ohio
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1999-2000
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Business Administration Coordinator,
Department of Business/Accounting/Economics
Otterbein College, Westerville,
Ohio.
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Responsible
for the Business Administration faculty, recruiting of adjuncts, faculty
orientation, and general maintenance/scheduling of the department.
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1999-2001
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Chair, Professional Studies Division-Fall
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1999-Present
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Management Consultant, Home Health Connection, Inc. Maryland
and Ohio.
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1987-2000
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Assistant Professor
Department of Business, Accounting and Economics,
Otterbein College,
Westerville, Ohio 43081
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Taught
courses in operations management and marketing. Developed and taught
industry analysis course. Also taught operations management and service
management in the MBA program.
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Member
of the Curriculum Committee.
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Advisor
to traditional and nontraditional students.
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1986-1987
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Adjunct faculty
Department of Business, Accounting and Economics,
Otterbein College,
Westerville, Ohio.
Taught courses in statistics, operations management, and marketing.
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1980-1982
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Consultant, Cost and Load Analysis Department
Gilbert Commonwealth Inc., Reading,
Pennsylvania.
Helped develop a behavioral model to predict residential hot water
consumption patterns as a function of various socio-economic and
geographic variables. Conducted cost utility service and utility load
forecasting studies.
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1980
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Supervisor, Health Claims Processing Department
CNA Insurance Company, Reading,
Pennsylvania.
Supervised and managed a 12-15 employee department. Developed a
systematic recruiting and performance evaluation procedures.
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1978-1980
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Instructor
Marshall University, Huntington, West
Virginia.
Taught courses in management, statistics, and finance
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Education
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2000
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Ph.D., The Ohio
State University
Major in Human Resource Development (HRD) with a minor in Operations
Management.
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1983-1985
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Master’s student, Part-time
Major in Computer Sciences at Cleveland
State University,
Cleveland, Ohio.
Cumulative GPA: 3.75/4.00
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1977-1978
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MBA
Major in Management at Marshall University, Huntington, West Virginia,
Cumulative GPA: 3.91/4.00
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1973-1977
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BS in Business Administration
Major in Management, with a minor in Economics
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Current
Professional Associations
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1997-present
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Member
of AHRD (Academy
of Human Resource
Development)
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1999-present
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Member
of the International Performance Improvement Society, Heartland Chapter
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Grant
Awards
Total of
$34,554
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2005
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Faculty
Development White Fund ($1,375)
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2002
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The
International Faculty Grant ($3,000)
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2001
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Faculty
Development White Fund ($1,500)
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2000
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The Ohio State University
Award ($1,000)
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1999
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The Ohio State University
Award ($1,200)
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1998-99
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Faculty
Development Mini-grant ($500)
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1997-98
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Faculty
Development White Fund ($1,916)
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1996-97
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Faculty
Development White Fund ($1,298)
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1995-96
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Faculty
Development White Fund ($1,530)
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1994-1997
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The Cleveland Foundation
Grant ($21,775)
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Scholarly
Research
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Recent Refereed Journal Publications
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Mafi,
S. L. and Chahid, N. (2005). Rapid improvement
(Kaisen) training at Worthington Cylinders Czech, in Workplace
Training and Learning: A Cross-Cultural Perspectives, eds. Ronald
Jacobs and Ahad Osman-Gani.
Singapore:
Pearson.
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Mafi,
S. L. (2001). Planned On-the-Job
managerial training. Advances in Developing Human Resources 3 (4).
488-495.
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Mafi,
S. L. (2000). Managing the HRD function and service quality: A call
for a new approach. Human Resources Development Quarterly 11 (1).
81-86.
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Refereed Proceedings and Presentations
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Mafi,
S. L. and Bowersock, V. (2004). Ohio Presbyterian Retirement Services (OPRS),
North American Case Research Association Annual Conference Proceedings.
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Mafi,
S. and Ruparel, J. (2003). Human Resource
Development Contribution to Managing Interfaces in International
Strategic Alliances. Academy
of Human Resource
Development (AHRD) Tenth Annual Conference Proceedings.
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Ruparel, J. and Mafi, S. (2002). The Evolving Role of Human Resource
Development in Managing Interfaces in International Strategic Alliances.
SOM Conference sponsored by the Asian Institute of Technology, Pathumthani,
Thailand.
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Mafi, S. L., Jacobs, R. L. and
Collier, D. A. (2001). Testing the
appropriateness of the Gap Service-Management Model to the Human Resource
Development function in organizations. Academy of Human
Resource Development (AHRD) Eight Annual Conference Proceedings.
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Mafi,
S. L. and Jacobs, R. L. (1998). An HRD service-management model. Academy of Human Resource Development (AHRD)
Fifth Annual Conference Proceedings.
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Linkages
between HRD and Operations Management presented at the Sino-American
Conference on Human Resource Development, Taipei, Taiwan,
March 1998.
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HRD
management challenges as an internal service provider presented at the
Andersen Consulting, Singapore,
March 1998.
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An
internal service quality paradigm: A systems view presented at the University of Utrecht,
the Netherlands,
March 1997.
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Quality
in services presented at the Fourth Annual World Business Congress, Istanbul, Turkey, July
1995.
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Home Health
Care Agency-
A service Management Approach presented at the Sixth Annual Conference of
the Production and Operations Management Society, Pittsburg, PA,
October 1995
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Top of Page
Last Update:
March 28, 2002
http://faculty.otterbein.edu/SMafi/vita.htm
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